Our Support Process

We're here to ensure your satisfaction and address your concerns swiftly:

• Response Time: Expect our initial reply within 24 hours.
• Case Registration: Our Customer Connection Center team shall contact you and register your case
• Case Assignment: Once registered, your case shall be assigned to the service provider for diagnosis
• Issue Diagnosis: Our specialists will review and diagnose your issue promptly.
• Resolution: We'll propose solutions or schedule necessary follow-ups typically within 48 hours.
• Follow-Up: Regular updates until your issue is completely resolved.
• Updates: You may check for updates anytime, with our support center for updates: +91-124-4599-777 || 1800-419-0450
• Working Hours: Our support center operates from Monday to Friday from 10am to 6pm, except on national/regional holidays
• Escalation: For any escalations, kindly email to ccc@snaponindia.in with your case number in the subject line.

Your satisfaction is our top priority!